If you are into business, you know how challenging it is to get more easily convertible leads in the long run. So, how do we monitor the marketing and sales process effectively to track the process performance and optimizations?
Marketing automation has become vital for businesses to engage and nurture their customers throughout the buyer's journey. Organizations can deliver personalized and timely messages to their target audience by implementing effective marketing automation workflows, increasing customer satisfaction and higher conversion rates.
Based on the demand for automation, many marketing automation tools are on the rise, and we need to select the best one suited for your business based on the objectives we need to meet.
Let us explore some of the best marketing automation workflows that you can automate and gain benefit from for your business in the long run.
Let us get started!
Seven marketing automation workflows
Once you have decided to automate your business, the next is to define the marketing workflows properly and start getting on track.
So, let's look at the marketing workflows that can help you get the best out of your business operations.
#1 Welcome Workflow
As the name implies, it is about welcoming new leads to your brand family. Doing so gives you a great chance to engage with the leads and learn more about them and their preferences. The first impression is crucial, and the welcome workflow is designed to engage new customers and set the tone for their relationship with your brand. This workflow begins with an automated welcome email series triggered when a user signs up or makes their first purchase. It can include a series of emails introducing your company, highlighting key features and benefits, and providing useful resources or tutorials. By warmly welcoming new customers, you can build trust and encourage them to further explore your products or services. Sounds great? If you have not initiated it yet, please do it now! The configuration can be simplified using a marketing automation tool like Yoroflow!
#2 Onboarding Workflow:
Onboarding is different from Welcoming. At the same time, we use a welcome workflow to welcome all the leads that come to your CRM via Website, social media, landing media, ads, or any means. The Onboarding workflow comes into play when you convert a deal after the sales operations. It is the official onboarding process where the sales have converted the lead, and it has become your customer. Onboarding can be a warm welcome, too, and with relevant Calls to action that help you drive them to kick off the project easily. It shows the best impressions of your customer service and can be done via email marketing techniques. It can also play a vital role in the sales automation platform like Yoroflow! It ensures that your customers are safe with you and that they have a great time enjoying your product or services.
#3 Abandoned Cart Recovery Workflow:
Even though this workflow is quite common for e-commerce, it can be others too. Cart abandonment is a common challenge for e-commerce businesses. This workflow mainly aims to re-engagement with the customers who would have otherwise forgotten about it after adding the products to the cart. The success ratio for these workflows is high as it nurtures your leads/customers by reminding them of the brand. By triggering automated emails or personalized messages, you can remind customers about the items they left behind, offer incentives like discounts or free shipping, and address any concerns they might have. It can greatly impact your conversion rates and recover potentially lost revenue.
#4 Upsell/Cross-sell Workflow:
Existing customers are valuable. Never lose hope in them; boost their association and start selling more to them. They are a good source of sales for you. By introducing several engaging emails and communications, you can always get hold of the existing clients to execute seamless upselling and cross-selling. By leveraging the power of automation, you can send targeted offers and personalized recommendations to customers, increasing the likelihood of additional purchases. This workflow helps deepen customer relationships and boosts revenue.
#5 Re-engagement Workflow:
This is when you cannot contact the customers or leads who haven't heard or communicated with you for a long time. It may be because of the cost of the product/service, nonvital leads, or just enquiring kinds of leads. You can move these leads into the lead nurturing bucket list and start engaging with them frequently so that your brand never slips away from their minds. It purely lies in the power of how you execute your email marketing strategy at different stages of the funnel. Of course, only highly personalized communication is allowed.
#6 Post-Purchase Workflow:
This is one workflow that most businesses never care for. OIt is important to follow up with your leads even if they are converted. They help you get more references and act as a great source of future awesome leads for you. The post-purchase workflow is equally important as that of the initial stage marketing workflow. The post-purchase workflow focuses on enhancing the customer experience after purchase. It involves sending automated emails or messages to thank customers for their purchase, confirm order details, provide order tracking information, and request feedback or reviews.
#7 Loyalty Workflow:
Building customer loyalty at every marketing, sales, or service stage. A loyalty workflow nurtures existing customers by rewarding their loyalty and encouraging them to promote your brand to their networks. This workflow can include automated emails with exclusive offers, referral programs, social sharing incentives, and invitations to join loyalty programs.
Conclusion
Marketing automation workflows play a vital role in nurturing customer relationships throughout. It helps you simplify and simplify your marketing processes with the help of marketing workflows. It makes communication easier for sales and helps you get better conversions. Customer service is a great addon because it helps you get the minimum wait time and hence great responsiveness for your business, yielding better results.
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